rootwatch Sub-processors and data recipients
Version 1.5 · Last updated: 27 October 2026
List referred to in clause 14 and Annex I of the Terms of Service and in section 4 of the Privacy Policy. We notify account holders by email 30 days before adding or replacing a sub-processor; anyone who objects on reasonable grounds may terminate the contract free of charge.
The geral@terraroot.pt mailbox (Dream Fusion - IT Services, Lda, WebTuga brand) has not been on this list since version 1.4: it holds only our own correspondence, not the data we process on behalf of agencies (Privacy Policy, section 4).
Sub-processors (process data on our behalf, under contract)
| Entity | Role | Country and data location | Transfer basis |
|---|---|---|---|
| Hetzner Online GmbH | Hosting of the API, database and backups | Germany (Nuremberg), EU | Not applicable (EU) |
| Scaleway SAS | Transactional email delivery (alerts, account verification, notices) | France (Paris), EU | Not applicable (EU) |
| Vercel Inc. | Hosting of the website and dashboard | United States; content served through a global delivery network | EU-US Data Privacy Framework (active certification) and, as a fallback, standard contractual clauses |
Independent controllers (process data for their own purposes)
| Entity | Role | Country | Transfer basis |
|---|---|---|---|
| Stripe Payments Europe, Limited; Sold through Link, LLC; Stripe, LLC | Merchant of record for the transaction: collection, receipts and invoices, refunds, fraud prevention and taxes on the sale. They act as our processor for the remaining operations of our Stripe account | Ireland and United States | EU-US Data Privacy Framework (Stripe, LLC, active certification) and standard contractual clauses in Stripe's DPA |
Recipients chosen by you
| Entity | Role | Note |
|---|---|---|
| Slack Technologies, LLC | Receiving alerts in the Slack workspace you configure | Only if you enable Slack alerts. Slack processes the data as processor for the workspace owner, not for us |
| Discord Inc. | Receiving alerts in the Discord server you configure | Only if you enable Discord alerts; processes the data under its own policy |
| Google LLC (Google Chat) | Receiving alerts in the Google Chat space you configure | Only if you enable Google Chat alerts; processes the data under the Google Workspace terms of the space owner |
Questions: geral@terraroot.pt.